*UPDATE – 06/04/2026 – 15:00pm*
We are pleased to inform you that service should now be fully restored following the recent outage.
If you are still experiencing any issues, please try restarting your ONT by turning it off at the wall, leaving it off for approximately 5 minutes, and then turning it back on. Please allow some time for the connection to fully re-establish.
If this does not resolve the issue, we kindly ask that you get in touch with us so we can investigate further for you.
We would like to apologise again for the length of this outage and for the inconvenience caused, particularly coming so soon after a previous disruption. We are continually reviewing our processes and infrastructure to minimise the risk of future issues, and we will be discussing this incident in detail as a team to identify improvements.
Thank you for your continued patience and understanding.
We are aware of an outage affecting Strathallan and the surrounding areas.
We would like to sincerely apologise for the recent service outage affecting you and others in the area, particularly over the Easter weekend. We understand how disruptive this has been and appreciate the time many of you have taken to contact us.
Unfortunately, the outage was caused by an unexpected hardware malfunction at our network cabinet. While our engineer attended promptly and worked to diagnose the issue, the fault required a replacement part. This meant we had to wait for the necessary component to arrive before the repair could be fully completed, which extended the duration of the outage.
The required part is due to be collected today, and we are confident that service will be fully restored by the end of the day.
We fully recognise the inconvenience this has caused and are truly sorry for the impact on your service. Please be assured that we are reviewing this incident to see how we can improve our response and reduce the likelihood of similar delays in the future.
Thank you for your patience and understanding while we work to restore service.
Kind Regards,
The Gigaloch Team
