Our standard service upload speed is around 200 Mb/s for the standard domestic service, but for business users and others who want a symmetrical service, a 1 Gb/s upload speed can be provided for a modest increased service cost.

Costs may change in time, but our aim is to ensure we provide an exemplary service at competitive and affordable rates. We will review our service pricing and benchmark against similar community, “altnet” and traditional “telco” offerings across the UK. Our aim is to ensure our services are competitive with the best available in the UK.

There is no connection charge for homeowners whose property is eligible for a gigabit voucher. If you live in one of our network build areas but your home isn’t covered by Government subsidisation, we’ll still connect you for a fee. For a quote, please contact us at connect@gigaloch.com

No. We firmly believe that everyone in the UK should have a good broadband service, no matter where they live. We don’t want to further disadvantage people who live in remote areas, so we charge everybody the same. Connection is free if you are eligible for a gigabit voucher but if you are ineligible for a gigabit voucher we’ll still connect you for a fee. For a quote, please contact us at connect@gigaloch.com

For too long, rural communities have been ripped off by large internet providers. Our gigabit connection is free for your first year. After that, the price is locked in at £35/month until 2025.

Before any work is done on your property, a member of your team will arrange a visit to carry out a survey. We’ll work with you to plan the best and most convenient route to run our cables underground to your house.

When we’re digging under lawns and gardens, we use a specialist robotic mole-plough which digs a narrow trench and buries the ducting as it goes. We take every care to avoid your flower beds and any existing utilities. We make sure everything is left just as we found it.

Where possible we aim to go under soft ground – it’s faster and easier – but where we have no choice but to go under flagstones or tarmac we discuss the options with you.

We work with you to determine the best place to install the connection terminal on your external wall. Our customers are often surprised when we tell them it doesn’t need to be in the same place as their current master socket. Although we try to help where there’s specific requirements, we generally advise the terminal is fitted at waist height, which makes any future repairs or alterations safer and easier.

The router (ONT or ONU for PON installations) can be located wherever you choose, but we suggest as close as possible to the fibre entry point to the building. The fibre within the building is not the responsibility of Gigaloch and longer fibre runs will be more vulnerable. Note: some people like the router close to the television for smart TV services, but if placed behind the TV the wireless signal from the router can be severely limited.

The Gigaloch router fitted inside the home provides short range wifi connectivity. For larger homes and those with solid internal walls, as with any broadband supplier, you may require repeaters or extenders to get to remote rooms.

Yes. Our network is being built to be resilient and traffic demand levels will be monitored to ensure we can increase the so-called “backhaul” service to exceed peak demand levels.

Gigaloch use a variety of methods to preserve precious IPv4 addresses since the European run-out in 2019. We can provide a single fixed IP address if required for a connection, and multiple addresses can also be arranged at additional cost by discussing your requirements with our network experts.

All networks can be at risk from external attack, and Gigaloch take such threats seriously to ensure our network is not taken down by any such attack. No network can be 100% secure, but we will take all reasonable steps to mitigate the risk. Similarly, we understand our responsibility to protect all data we hold and we will ensure that any personal or payment data is protected

We love to become part of the communities that live within our build areas and truly believe that forging strong relationships helps us ‘future proof’ the networks for the benefit of everybody.

Bringing state-of-the-art optical fibre connectivity to rural areas increases property values, creates more prosperous businesses and improves local economies. We encourage communities to unlock the potential of a gigabit internet service with a range of initiatives, including:

• Free hyper-fast broadband service for smaller schools in our network footprint;
• Free hyper-fast broadband for qualifying community centres such as village halls;
• Free hyper-fast broadband for churches to allow services to be accessed remotely;

We’re also committed to allocating a percentage of our annual profits to be distributed among local good causes and projects aimed at boosting investment in technology and local employment.

Yes, in every area we build a network, we create employment opportunities for technicians, labourers and office staff. We also work with local teams of contractors to boost our manpower when installing road crossings and chambers.